Refund policy

Shipments with Damaged or Incorrect Items

If you receive a shipment and it has the incorrect or damaged items, please contact us within 2 business days.

• All packaging and shipping labels must STILL be held by you. Do not throw any of it away or we will be unable to file a claim with the shipping company.
• If you notice damage on the package itself, please inspect it while the shipper is present with you. You can choose to refuse the shipment as well.
• If the damage is concealed, you must present evidence of the damage to SP Engineering within two business days of receiving the shipment.
• Please e-mail us at info@sp-power.com or call us at 1-626-333-5398 to request a damage claim. Please have any supporting documents ready to expedite the claim process, such as photos, Order/Delivery Number, etc.

Returns due to Merchandise Defect

All items sold by SP Engineering are warrantied through their respective manufacturers. If you received a defective item, SP Engineering will facilitate the warranty process with the manufacturer to get you a replacement part. It is up the manufacturer to make a decision on the claim. Understand that all brands have their own warranties, with higher end brands often providing a greater level of support.

SP Engineering is a direct seller for most the brands we sell. As so, we are able to provide a high level of support for the products we sell, and assure that you get the warranty service provided by each manufacturer.

If you received a defective item, we can file a warranty claim through the manufacturer, but repair/replacement shall be provided at the sole discretion of the manufacturer/vendor of the product(s).

The customer is responsible for all shipping/handling costs associated with item(s) that are warranted.
Please email info@sp-power.com for a RMA number to start an exchange.

Warranty

All items sold by SP Engineering are warrantied through their respective manufacturers. Please check the item(s) manufacturer for more details.

No warranty will be available if the item(s) are mishandled, abused, or used.

Some item(s) have serial numbers and production numbers to provide a traceable origin and destination and is well documented before leaving our warehouse for warranty purposes.

If you received a defective item and believe a claim is valid, we can file a warranty claim through the manufacturer. Any decision relating to warranty is at the sole discretion of the manufacturer/vendor of the product(s).

The customer is responsible for all shipping/handling costs associated for item(s) that are warranted.

Refused / Undeliverable shipments

Any refused (without damage claim) or undeliverable shipments that arrive back at our facility will incur all related shipping costs including return freight charges and any return-to-sender fees assessed by the shipping carrier. This will be deducted from your product refund.

All international shipments are subject to fees and duties according to the customs law in the destination country.

If an international package is refused and returned to us, the customer is liable for all charges and fees that occur including but not limited to return shipping, customs charges, damages...etc. Please call us if you have any more questions regarding this.

Requests for Refund, Store Credit, or Exchanges

A Return Merchandise Authorization (RMA) number must be requested within 10days of delivery of the product. Once approved, all returns must be postmarked within 7 days after RMA number issue date.

Any returns without a RMA number will not be accepted.

Returned or exchanged products must be brand new, unused, and uninstalled. Items should have all original manufacturer's packaging, materials, and accessories, including instruction booklets and packing inserts.

The original shipping and return shipping cost to send the item back is not refundable.

A restocking fee may be applicable if the package is returned damaged or deemed unsellable.

We will not accept returns for any of these types of products:
• Used products
• ALL Special Order Items. (Items being ordered from overseas or built to order items)
• Any items marked as Clearance or “Sold As Is”

All pre-authorized returns should be sent to:

SP Engineering
424 Turnbull Canyon Rd
City of Industry, CA 91745
United States

Guideline for Returning an Item
• Email info@sp-power.com to request an RMA number.
• Some boxes are not suitable for shipping. You are responsible for the return shipping, so any damages arising from poorly packaged returns is your responsibility. A restocking fee may be applicable if the package is returned damaged or deemed unsellable. If you have any questions about this please contact us.
• Write the RMA number clearly on the outer box.
• Shipping costs is your responsibility. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
• If you received a label via email, print the label and tape it to the carton.
• Please allow up to five (5) business days after we receive the package for your return / exchange / refund to be processed. An e-mail confirmation will be sent to you once the return is processed.
• International customers: Please mark the item as "VENDOR RETURN" to avoid duties and customs fees.